RETURNS
DO YOU LIKE THE GOODS OR DO THEY NOT FIT?
NO PROBLEM AT ALL, JUST SEND IT BACK TO US.
You have 14 days to carefully inspect the delivered goods. Within these 14 days you have the possibility to return products without any problems. We ask for your understanding that we can only accept unused, originally packaged items. Please make sure not to remove any labels. The returned goods should not show any signs of use. Within Germany, a return is free of charge from a purchase value of 100 EUR.
RETURNS FROM GERMANY
1.
PLEASE FILL OUT THE RETURN FORM
Print out the return form, fill it out and put it in the package.
2. PACKING GOODS
Please pack the unused, originally packaged goods securely in a suitable shipping box. Frank the package with the DHL returns label and post it at a DHL/Post branch.
3. DHL RETURN LABEL
You will receive a DHL return label as a PDF to print out and as a QR code to save in order to show it directly at the post office.
PLEASE KEEP THE DELIVERY RECEIPT UNTIL YOU HAVE RECEIVED A CREDIT NOTE FROM US.
WE RESERVE THE RIGHT TO CHARGE THE FOLLOWING COSTS IF:
Purchase value after return.
is 0€ = shipping chargeable; return shipping chargeable
is below 100€ = shipping chargeable; return shipping free of charge
is over 100€ = shipping free of charge; return shipping free of charge
RETURNS FROM EU COUNTRIES
You have 14 days to carefully inspect the delivered goods. Within these 14 days you have the possibility to return products without any problems. We ask for your understanding that we can only accept unused, originally packaged items. Please make sure not to remove any labels. The returned goods should not show any signs of use.
1. PLEASE FILL OUT THE RETURN FORM
Print out the return form, fill it out and put it in the package.
2. PACKING GOODS
Please pack the unused/unworn merchandise securely in its original packaging and in a suitable shipping carton.
3. FRANKING
Please frank the
package sufficiently and send it to:
INNOGUN GmbH & CO. KG -
Neumühle 8 - 97727 Fuchsstadt - Germany
PLEASE
KEEP THE DELIVERY RECEIPT UNTIL YOU HAVE RECEIVED A CREDIT NOTE FROM US.
RETURNS FROM THIRD COUNTRIES
Note: Please be sure to mark the return as "returned goods". Otherwise, additional customs charges will apply or the goods will be returned to you by German customs.
You have 14 days to carefully check the delivered goods. Within these 14 days you have the possibility to return products without any problems. We ask for your understanding that we can only accept unused, original packed items. Please make sure not to remove any labels. The returned goods should not show any signs of use.
1. PLEASE FILL OUT THE RETURN FORM
Print out the return form, fill it out and put it in the package.
2. PACKING GOODS
Please pack the unused/unworn merchandise securely in its original packaging and in a suitable shipping carton.
3. FRANKING
Please frank the
package sufficiently and send it to:
INNOGUN GmbH & CO. KG -
Neumühle 8 - 97727 Fuchsstadt - Germany
PLEASE KEEP THE DELIVERY
RECEIPT UNTIL YOU HAVE RECEIVED A CREDIT NOTE FROM US.
Unfortunately, exchanges are not available. If you would like an item in a different style, color or size, we ask that you return the item in the traditional manner and place a new order for the desired item. Thank you for your understanding.